## Summary

**Incomplete** means you **started** a waitlist application at a center but have **not submitted** it yet. You are not fully on the waitlist until you finish the form and submit. Kiddo may email you reminders — finish the form when you can so the center can keep your application active.

## Before you start

- Sign in at [app.joinkiddo.com](https://app.joinkiddo.com) with the email you used when you started.
- Have the center’s **waitlist link** (from their website or email), or use **Home → Add Child** to return to the application.

## How you know an application is incomplete

On **Home**, the center card may show **Incomplete** for that child.

That usually means you saved progress through part of the form — often after you entered **Enrollment Information** (start date, schedule, or program preferences) — but did not reach the final **submit** step.

If you only filled in parent or child details and closed the browser, you might not see **Incomplete** yet. Open the waitlist link again, or select **Add Child** on **Home**, and continue where you left off.

## How to finish and submit

You can pick up where you left off from **Home** or the center’s waitlist link.

### From Home

1. Sign in and open **Home**.
2. Select **Add Child** at the top of the page.
3. If you applied at more than one center, pick the center for this application.
4. Kiddo opens that center’s waitlist form with your saved information.
5. Complete any remaining steps:
   - **Parent Information**
   - **Child Information**
   - **Enrollment Information** (**Preferences for** each child)
   - **Payment Information** (if the center charges a waitlist fee for this child)
6. Select **Submit Payment** when the total is correct, or **Submit Application** on **Enrollment Information** if your center does not charge a fee. When the application is complete, **Home** should show **On Wait List** instead of **Incomplete**.

### From the center’s waitlist link

1. Sign in to Kiddo.
2. Open the center’s waitlist link from their website or email.
3. Complete any remaining steps (same as above), then select **Submit Payment** or **Submit Application**.

If you already applied for another child at the same center, Kiddo may open the form directly and list your existing children. Finish enrollment and payment for the child who is **Incomplete**.

## What you'll see on Home

![Add Child button on Home](https://help-families.joinkiddo.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSW1aR1FZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--479215fe5f75df6499ffdb7d9dbb69419bb2db77/home-add-child.png)

When an application is unfinished, the center card on **Home** shows **Incomplete** (not **Submitted — date**).

![Home showing Incomplete status on a center card](https://help-families.joinkiddo.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSHlTSVFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--db8212e33e00790eba8ca4ccff01be1fd6159806/home-incomplete-status.png)

For more screenshots of the form steps, see [How to add another child to the waitlist](https://help-families.joinkiddo.com/hc/families/articles/multiple-children).

## Reminder emails

The center may send up to **three reminder emails** asking you to finish. Default timing is about **2**, **4**, and **7 days** after you started — your center can change this.

Emails come from the **center’s name** (sent through Kiddo) and include a link back to your application. Check spam if you do not see them.

These reminders are for **unfinished applications**. They are different from emails about a **waitlist fee** after you already submitted — see [Pay a waitlist or enrollment fee](https://help-families.joinkiddo.com/hc/families/articles/make-payment).

## What happens if you do not finish

If you do not submit after the reminders run their course, the center may **no longer keep that application on their active waitlist**. You might not receive a separate email when that happens.

**Home** may still show a waitlist-related label even when you are not actively in line — see [Understand your waitlist status](https://help-families.joinkiddo.com/hc/families/articles/application-status). When in doubt, **contact the center** to ask whether you should reapply.

### The 7-day completion window

Centers care about **when you submit**, not just when you start. Reminder emails often mention keeping your original application date for waitlist priority.

If too much time passes before you submit, you may need to **start fresh** when you return. Your place in line is generally based on your **submission date**, not the day you first opened the form.

## Incomplete vs payment still owed

| What you see | What it usually means | What to do |
| --- | --- | --- |
| **Incomplete** | Form not submitted yet | Finish all steps and submit |
| **On Wait List** with **Pending** or **Overdue** payment | Application submitted; fee not paid | Pay from **Home** or the link in your email |

## Common questions

### Am I on the waitlist while it says Incomplete?

Not fully. The center can see that you started, but you are not in the same position as families who completed and submitted.

### I thought I finished — why does it still say Incomplete?

You may have stopped before the final submit step, or before payment if a fee is required. Select **Add Child** on **Home** or open the waitlist link again and look for any step still open.

### Can I save and come back later?

Yes. Use **Save & Exit** on the form if you need to pause. Return through **Home → Add Child** or the waitlist link while you still have time to submit.

![Save and Exit on the waitlist form](https://help-families.joinkiddo.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSDJTSVFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--a3914a98ffc72cb2416038d81c94cc87cd495207/save-and-exit.png)

### Does waiting to submit affect waitlist priority?

Often yes — many centers use your **submission date** for priority. Finish when you can; the reminder emails explain the timing your center uses.

### The center said they no longer have our application — can we reapply?

Yes. Use the center’s waitlist link again or ask them to resend it. See [How to join a center's waitlist](https://help-families.joinkiddo.com/hc/families/articles/join-waitlist).

## Related articles

- In the app: **Home → Add Child** (status **Incomplete**) · center waitlist link
- [Understand your waitlist status](https://help-families.joinkiddo.com/hc/families/articles/application-status)
- [How to join a center's waitlist](https://help-families.joinkiddo.com/hc/families/articles/join-waitlist)
- [How to add another child to the waitlist](https://help-families.joinkiddo.com/hc/families/articles/multiple-children)
- [Pay a waitlist or enrollment fee](https://help-families.joinkiddo.com/hc/families/articles/make-payment)