## Summary

Your center may charge a **waitlist fee** when you apply or **enrollment fees** after you accept an offer. Pay securely in Kiddo with a credit or debit card (and Apple Pay or Google Pay when your device supports them).

## Before you start

- Sign in with the email on your application — [Sign in with email (verification code)](https://help-families.joinkiddo.com/hc/families/articles/login-magic-link).
- Have your card ready, or use Apple Pay / Google Pay on a supported phone or browser.

## Pay during waitlist signup

1. Open your center's waitlist link and sign in.
2. Complete parent, child, and preference steps until you reach **Payment**.
3. Review the **Waitlist fee (non-refundable)** amount.
4. Enter card details in the secure payment form, or select Apple Pay / Google Pay if shown.
5. Submit payment, then finish and submit your application.

If payment fails, fix the card details and try again before submitting.

## Pay from Home after you apply

Centers can request fees later (enrollment deposit, document fee, etc.).

1. Sign in and open **Home**.
2. Find the notification or **Complete Payment** button on the center's card.
3. Select **Complete Payment** to open the payment dialog.
4. Review the amount and description, enter payment details, and confirm.

You can also open payment links from email — sign in when prompted, then complete the same steps.

## What you'll see

When **Complete Payment** opens from **Home**, review the **Amount** and description, then enter card details in the secure Stripe form (card number, expiry, and security code).

![Complete Payment dialog with card fields](https://help-families.joinkiddo.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCR21TSVFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--089e5b7ae362a0fbe36edb14c0c05e76f36956cd/complete-payment-dialog.png)

## What happens next

- Kiddo marks the fee **Paid** on your application when payment succeeds.
- You receive a confirmation email (from Kiddo or your center, depending on the fee type).
- The center sees the payment on their side and continues enrollment steps.

## Common questions

### Is my card information stored in Kiddo?

Payments run through **Stripe**. Kiddo does not store your full card number.

### Payment failed — what should I try?

Confirm the card number, expiry, and ZIP code. Try a different card or contact your bank. Then select **Complete Payment** again from **Home**.

### I paid but Home still shows Pending

Wait a few minutes and refresh the page. If it still shows **Pending** or **Overdue** after 15 minutes, contact the center with the time you paid.

### Are waitlist fees refundable?

The waitlist form states the waitlist fee is **non-refundable** when your center charges one. Other fees follow the center's policy — ask them if you are unsure.

## Related articles

- In the app: **Home** → **Complete Payment**
- [How to join a center's waitlist](https://help-families.joinkiddo.com/hc/families/articles/join-waitlist)
- [Understand your waitlist status](https://help-families.joinkiddo.com/hc/families/articles/application-status)
- [Fix a failed payment](https://help-families.joinkiddo.com/hc/families/articles/payment-failed)