## Summary

Kiddo and your center send important email — sign-in links, offers, tour confirmations, and payment requests. If nothing arrives, work through these checks before assuming an account problem.

## Before you start

- Know which email you used on the waitlist application.
- Check the same inbox on phone and computer (sync can delay).

## Steps

### 1. Check spam, promotions, and filters

Search for messages from your **center's name** or **Kiddo**. Add the sender to your contacts so future mail is not filtered.

### 2. Confirm the email on your application

Sign in at [app.joinkiddo.com](https://app.joinkiddo.com) and verify **Home** shows the center you expect. If you applied with a typo, contact the center to update your email.

### 3. Request a new sign-in link

On the **Parents** login tab, enter your email and request a fresh verification code — see [Sign in with email (verification code)](https://help-families.joinkiddo.com/hc/families/articles/login-magic-link). Codes expire after a short time; old codes will not work.

### 4. Wait a few minutes

Email can lag during busy periods. Wait 5–10 minutes before requesting duplicate links (too many requests can temporarily slow delivery).

### 5. Contact the center

If offers or document requests never arrive but **Home** shows the task, the center can resend from their side or confirm which email they have on file.

## Two kinds of email

| From | Examples |
| --- | --- |
| **Kiddo (platform)** | Sign-in link, account security |
| **Your center (via Kiddo)** | Waitlist confirmation, offers, tours, documents |

Both should arrive at the email on your guardian profile. Centers cannot send to an address you never provided.

## Common questions

### I get Kiddo sign-in mail but not center offers

Offers send to the email on your waitlist application. Confirm with the center that your address matches and ask them to **Resend Offer Email** if an offer is active on **Home**.

### Can I switch to SMS?

Some centers enable SMS for select messages. Email is still used for many actions. Update notification preferences when the center provides them.

### Should I create a second Kiddo account?

Use one email per family. Multiple accounts split your applications. Merge by contacting the center if you signed up twice by mistake.

## Related articles

- In the app: [app.joinkiddo.com](https://app.joinkiddo.com) → **Parents**
- [Sign in with email (verification code)](https://help-families.joinkiddo.com/hc/families/articles/login-magic-link)
- [Understand your waitlist status](https://help-families.joinkiddo.com/hc/families/articles/application-status)