## Summary

If a card payment fails in Kiddo, your application or enrollment step may stay **Pending** until payment succeeds. This guide helps you retry safely.

## Before you start

- Sign in with the same email as your application.
- Have another card ready if the first one was declined.

## Steps

1. Open **Home** and find the payment alert or **Complete Payment** button on the center's card.
2. Select **Complete Payment**.
3. Review the amount and fee type (waitlist fee vs enrollment fee).
4. Enter updated card details, or try **Apple Pay** / **Google Pay** if available.
5. Submit payment and wait for confirmation on **Home** — status should change to **Paid**.

If you were paying during the waitlist form, return to the center's link, sign in, and complete the **Payment** step before submitting.

## What happens next

- Successful payment unlocks the next step (application submitted or enrollment continued).
- You should receive a confirmation email. The center sees **Paid** on their side.

## Common questions

### Why did my card fail?

Common causes: insufficient funds, incorrect ZIP code, bank fraud block, or expired card. Try a different card or call your bank to authorize the charge.

### Home still shows Pending after I paid

Wait a few minutes and refresh. If it remains **Pending** or **Overdue** after 15 minutes, contact the center with the payment time and last four digits of the card.

### Can the center waive the fee?

Only the center can waive or adjust fees on their side. Contact them if you have hardship or were charged in error.

### Is it safe to enter my card in Kiddo?

Payments process through **Stripe**. Kiddo does not store your full card number. See [Pay a waitlist or enrollment fee](https://help-families.joinkiddo.com/hc/families/articles/make-payment).

## Related articles

- In the app: **Home** → **Complete Payment**
- [Pay a waitlist or enrollment fee](https://help-families.joinkiddo.com/hc/families/articles/make-payment)
- [Not receiving emails from Kiddo](https://help-families.joinkiddo.com/hc/families/articles/not-receiving-email)