## Summary

Quick answers about joining a waitlist, checking status on **Home**, responding to **offers**, paying fees, and signing in to Kiddo.

## Sign-in and account access

### I did not get the sign-in email

Check spam and promotions folders. Wait a few minutes, then select **Resend** on **Check Your Email**, or start again from [app.joinkiddo.com](https://app.joinkiddo.com) (**Parents** tab). Use the **same email** your center has on file — a typo or different address will not match your application. See [Sign in with email (verification code)](https://help-families.joinkiddo.com/hc/families/articles/login-magic-link).

### The verification code says it is invalid or expired

Codes expire after a short time for security. Select **Resend** on **Check Your Email** for a fresh code, or start again from the login page. Use the newest email if you received more than one.

### Kiddo says it cannot find my account

You may need to finish applying on your center's **waitlist link** first, or you may be using a different email than the one on your application. Contact the center if you are unsure which email they have.

### Can I use Google sign-in?

If your center invited you with Google, you may see **Continue with Google** on the login page. Otherwise use your email link.

## Waitlist and status on Home

### I do not have a waitlist link — can I still apply?

You need the link your center shares (website, email, or flyer) or an invite from the center. Contact them directly if you cannot find it.

### What does On Wait List mean?

**On Wait List** (two words) means your application is submitted and active. You are waiting for a spot or next step from the center — a tour, continued-interest check, or an offer.

**On Waitlist** (one word) can appear as a fallback when the center updated your application internally — it does not always mean you are still in line. See [Understand your waitlist status](https://help-families.joinkiddo.com/hc/families/articles/application-status).

### Can I be on waitlists at multiple centers?

Yes. **Home** shows a separate card per center. Each center manages its own waitlist and offers independently.

### I closed the browser before finishing my application

Sign in again with the same email and return to your center's waitlist link. Kiddo saves progress when you are signed in.

### Why did my status change without an offer?

Centers sometimes update applications after tours, continued-interest checks, or internal reviews. Check email for details, or contact the center directly.

## Offers and deadlines

### How long do I have to respond to an offer?

Each offer shows a **deadline** on **Home** and in your email. Accept or decline before that date — after it passes, the offer may **expire** and the spot can go to another family.

### I missed the deadline — can I still accept?

The offer may already be expired in Kiddo. Email the center — they decide whether a new offer is available if a spot is still open.

### Can two guardians respond to the same offer?

Any guardian on the family account can accept or decline while the offer is active. Only one response counts — the first completed action applies.

### What if I accept by mistake?

Contact the center right away. They can help from their side; do not assume the spot is still open if you need to reverse your answer.

### What happens after I accept?

Your status updates to **Offer Accepted**. The center may ask for enrollment documents or fees next — watch **Home** and your email. See [How to accept an enrollment offer](https://help-families.joinkiddo.com/hc/families/articles/review-enrollment-offer).

## Payments

### Why can't I pay the waitlist fee?

Your center may not have finished payment setup, or there may be a card error. Try a different card, confirm billing details, or contact the center. See [Pay a waitlist or enrollment fee](https://help-families.joinkiddo.com/hc/families/articles/make-payment).

### Is my card information stored in Kiddo?

Payments run through **Stripe**. Kiddo does not store your full card number.

### I paid but Home still shows Pending

Wait a few minutes and refresh. If it still shows **Pending** or **Overdue** after about 15 minutes, contact the center with the time you paid.

### Are waitlist fees refundable?

When your center charges a waitlist fee, the form states it is **non-refundable**. Other fees follow the center's policy — ask them if you are unsure.

## Related articles

- [Sign in with email (verification code)](https://help-families.joinkiddo.com/hc/families/articles/login-magic-link)
- [How to join a center's waitlist](https://help-families.joinkiddo.com/hc/families/articles/join-waitlist)
- [Understand your waitlist status](https://help-families.joinkiddo.com/hc/families/articles/application-status)
- [How to accept an enrollment offer](https://help-families.joinkiddo.com/hc/families/articles/review-enrollment-offer)
- [Pay a waitlist or enrollment fee](https://help-families.joinkiddo.com/hc/families/articles/make-payment)
- In the app: [app.joinkiddo.com](https://app.joinkiddo.com) → **Home**