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Summary
Incomplete means you started a waitlist application at a center but have not submitted it yet. You are not fully on the waitlist until you finish the form and submit. Kiddo may email you reminders — finish the form when you can so the center can keep your application active.
Before you start
- Sign in at app.joinkiddo.com with the email you used when you started.
- Have the center’s waitlist link (from their website or email), or use Home → Add Child to return to the application.
How you know an application is incomplete
On Home, the center card may show Incomplete for that child.
That usually means you saved progress through part of the form — often after you entered Enrollment Information (start date, schedule, or program preferences) — but did not reach the final submit step.
If you only filled in parent or child details and closed the browser, you might not see Incomplete yet. Open the waitlist link again, or select Add Child on Home, and continue where you left off.
How to finish and submit
You can pick up where you left off from Home or the center’s waitlist link.
From Home
- Sign in and open Home.
- Select Add Child at the top of the page.
- If you applied at more than one center, pick the center for this application.
- Kiddo opens that center’s waitlist form with your saved information.
- Complete any remaining steps:
- Parent Information
- Child Information
- Enrollment Information (Preferences for each child)
- Payment Information (if the center charges a waitlist fee for this child)
- Select Submit Payment when the total is correct, or Submit Application on Enrollment Information if your center does not charge a fee. When the application is complete, Home should show On Wait List instead of Incomplete.
From the center’s waitlist link
- Sign in to Kiddo.
- Open the center’s waitlist link from their website or email.
- Complete any remaining steps (same as above), then select Submit Payment or Submit Application.
If you already applied for another child at the same center, Kiddo may open the form directly and list your existing children. Finish enrollment and payment for the child who is Incomplete.
What you'll see on Home
When an application is unfinished, the center card on Home shows Incomplete (not Submitted — date).
For more screenshots of the form steps, see How to add another child to the waitlist.
Reminder emails
The center may send up to three reminder emails asking you to finish. Default timing is about 2, 4, and 7 days after you started — your center can change this.
Emails come from the center’s name (sent through Kiddo) and include a link back to your application. Check spam if you do not see them.
These reminders are for unfinished applications. They are different from emails about a waitlist fee after you already submitted — see Pay a waitlist or enrollment fee.
What happens if you do not finish
If you do not submit after the reminders run their course, the center may no longer keep that application on their active waitlist. You might not receive a separate email when that happens.
Home may still show a waitlist-related label even when you are not actively in line — see Understand your waitlist status. When in doubt, contact the center to ask whether you should reapply.
The 7-day completion window
Centers care about when you submit, not just when you start. Reminder emails often mention keeping your original application date for waitlist priority.
If too much time passes before you submit, you may need to start fresh when you return. Your place in line is generally based on your submission date, not the day you first opened the form.
Incomplete vs payment still owed
| What you see | What it usually means | What to do |
|---|---|---|
| Incomplete | Form not submitted yet | Finish all steps and submit |
| On Wait List with Pending or Overdue payment | Application submitted; fee not paid | Pay from Home or the link in your email |
Common questions
Am I on the waitlist while it says Incomplete?
Not fully. The center can see that you started, but you are not in the same position as families who completed and submitted.
I thought I finished — why does it still say Incomplete?
You may have stopped before the final submit step, or before payment if a fee is required. Select Add Child on Home or open the waitlist link again and look for any step still open.
Can I save and come back later?
Yes. Use Save & Exit on the form if you need to pause. Return through Home → Add Child or the waitlist link while you still have time to submit.
Does waiting to submit affect waitlist priority?
Often yes — many centers use your submission date for priority. Finish when you can; the reminder emails explain the timing your center uses.
The center said they no longer have our application — can we reapply?
Yes. Use the center’s waitlist link again or ask them to resend it. See How to join a center's waitlist.
Related articles
- In the app: Home → Add Child (status Incomplete) · center waitlist link
- Understand your waitlist status
- How to join a center's waitlist
- How to add another child to the waitlist
- Pay a waitlist or enrollment fee