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How to join a center's waitlist
Summary Join a center's waitlist through the link they share with you. You will sign in with email, add your family and child details, and submit an application — sometimes with a waitlist fee. Before you start - Have the waitlist link from your center (website, email, or flyer). - Use an email address you check regularly — Kiddo uses it to sign you in and send updates. - If the center charges a fee, have a credit or debit card ready. Steps 1. Open the link your center shared. It looks like app.joinkiddo.com/waitlist-form/… with your center's name. 2. If you are not signed in, enter your email on the Parents tab and enter the verification code on Check Your Email — see Sign in with email (verification code). 3. Read your center's welcome message, then select Begin Application. Welcome screen with Begin Application 4. Complete each step: - Parent / guardian — Your contact information. Parent Information step - Child — Name, birth date, and details for each child applying. Child Information step - Enrollment preferences — Schedule, start date, location (if the center has multiple sites), and any priority questions the center asks. Enrollment Information step - Payment — Pay the waitlist fee if your center charges one (shown as a non-refundable waitlist registration fee). The Summary shows each child and the total before you enter card details. Payment Information with Summary 5. Select Submit Payment when the total is correct, or Submit Application on Enrollment Information if your center does not charge a fee. 6. After submit, you land on a confirmation screen. Check email for a message from your center confirming they received your application. If you already applied at this center, Kiddo may skip the welcome screen and take you straight to add another child or update your application. What happens next - Your application appears on the center's waitlist. Status on Home shows On Wait List when your application is submitted and active. - The center may email you about tours, continued interest, or an offer when a spot opens. - You can sign back in anytime at app.joinkiddo.com to check status. Common questions I do not have a link — can I still apply? You need the center's public waitlist link or an invite from the center. Contact the center directly if you cannot find their link. Can I add more than one child? Yes. Complete the form for each child, or add siblings in the same session when the form allows. Is the waitlist fee refundable? Centers set their own policy. The form shows the fee as non-refundable when it applies. Ask the center if you have questions. I closed the browser before finishing Sign in again with the same email and return to the center's link. Kiddo saves progress when you are signed in. Related articles - In the app: center waitlist link → Home - Sign in with email (verification code) - Understand your waitlist status - Pay a waitlist or enrollment fee
WaitlistUnderstand your waitlist status
Summary On Home, each center card shows where your family stands — on the waitlist, reviewing an offer, enrolled, and more. This guide explains the labels you see and what to do next. Before you start - Sign in at app.joinkiddo.com with the email your center has on file. - Open Home to see one card per center where you have an application. Status labels on Home Status What it means What you can do Submitted — {date} Your application is submitted and active. You are waiting for a spot or next step from the center. Watch for emails about tours or offers. Reply if the center asks you to confirm continued interest. Offer Received The center sent you an enrollment offer. There is a deadline to respond. Open the offer on Home or from your email. See How to accept an enrollment offer . Offer Accepted You accepted the offer. Enrollment steps (documents, fees) may still be open. Complete any tasks shown on Home — payments, uploads, or forms. Enrolled Your child is enrolled at the center. Follow the center's onboarding instructions. Offer Declined You declined an offer, or it was not accepted in time. Your center may keep you on the waitlist or contact you — check email or reach out to the center. Withdrawn You or the center removed this application from active consideration. Contact the center if you think this is a mistake or want to reapply. When your application is active, Home shows Submitted — {date} on the center card. If the center moved your application off their active list without a parent-facing status change, Home may instead show On Waitlist (one word) as a fallback — see below. You may also see Incomplete if you started an application but have not submitted it yet. Select Add Child on Home or use the center's waitlist link to finish. See Finish an incomplete waitlist application. When you're no longer on the active waitlist Centers sometimes move applications off their active waitlist for internal record-keeping — for example after a long quiet period or when a child ages out of a program. Home does not show a separate removed status for those updates. In that situation, Home may still show On Waitlist (one word — different from the active On Wait List label above) even though you are not actively waitlisted. That label is a fallback, not confirmation that you still have a spot in line. Contact the center if you are unsure where things stand. The status change families see most clearly today is Withdrawn, when you or the center formally ended active consideration. Other details on the card - Payment — Paid, Pending, or Overdue for waitlist or enrollment fees. - Tour — Scheduled, Visited, or Not Scheduled when the center uses tours. - Notifications — Action items such as Offer Received or Complete Payment appear at the top of the card. What you'll see on Home Use these as a visual guide while you read the status labels above. Your center's fees, tour settings, and program names may look different. Submitted — active waitlist Home showing Submitted status on a center card Offer Received Home showing Offer Received with Accept and Reject actions Common questions Why did my status change without an offer? Centers sometimes update applications after tours, continued-interest checks, or internal reviews. Email is the best place for details — or message the center directly. I accepted an offer but still see tasks on Home Enrollment often has more steps after accept — documents, deposits, or forms. Complete each item until the card shows Enrolled. The center said I'm off the waitlist — what will I see on Home? It depends how they updated your application: - Withdrawn — you or the center formally withdrew. This is the clearest signal on Home today. - On Waitlist (fallback label, one word) — may appear even if you are no longer actively waitlisted. That can happen when the center moved your application off their active list internally. Call or email the center to confirm next steps (reapply, different program, etc.). Can I be on waitlists at multiple centers? Yes. Home shows a separate card per center. Each center manages its own waitlist and offers. Related articles - In the app: Home - How to reconfirm interest when a center asks - Finish an incomplete waitlist application - How to join a center's waitlist - How to accept an enrollment offer - Pay a waitlist or enrollment fee
DocumentsUpload enrollment documents
Summary After you accept an offer (or when enrollment starts), your center may ask for documents — immunization records, forms, or photo releases. Upload them securely in Kiddo. Before you start - Sign in with the email on your application. - Know which documents are required (listed on Home or in email from the center). Steps From Home 1. Sign in and open Home. 2. Find the document task on your center's card (or open the notification). 3. Select Upload Documents or the specific document name. 4. In the upload window, read the center's instructions. 5. Choose a file from your device (PDF or image formats your center accepts). 6. Submit. Repeat for each required document type. From email 1. Open the document request email from your center. 2. Select the upload link and sign in if prompted. 3. Follow the same upload steps for each file. You can upload one file per document type unless the center asks for replacements. What happens next - The center reviews uploads on their side. You may receive follow-up if something is missing or unclear. - When all required documents are accepted, enrollment can move toward Enrolled status. Common questions What file types can I upload? Common formats are PDF and photos (JPG/PNG). If upload fails, try a smaller file or PDF export from your phone. Can I replace a document I uploaded? Open the same document task again if the center allows re-upload, or contact the center for guidance. I accepted an offer but do not see document tasks Enrollment steps appear as the center enables them. Check Home again after email notifications or contact the center. Related articles - In the app: Home - How to accept an enrollment offer - Understand your waitlist status
OffersDecline an offer or give up a spot
Summary If an offer is not the right fit, you can decline it in Kiddo before the deadline. The center can offer the spot to another family. What happens to your waitlist place depends on the center's policy. Before you start - Sign in with the email the center used for the offer. - You need an active Offer Received on Home or from your email link. Steps 1. Sign in at app.joinkiddo.com. 2. Open Home and find the offer card for your child. 3. Select Reject. Reject button on the offer notification 4. Confirm in the Decline Offer dialog when asked. Decline Offer confirmation dialog You can also open the offer from the email link, sign in, and choose Reject on Home. What happens next - The spot is released for the center to offer to another family. - Your status may show Offer Declined. You might remain on the waitlist for future spots — the center will email you if policy allows re-offers. - Declining releases that spot for another family. You may still be on the waitlist for future spots — ask your center if you are unsure. A new offer later is a separate invitation. If you change your mind before declining, accept instead — see How to accept an enrollment offer. Common questions What if the deadline passed? Unanswered offers expire. Contact the center if you still want the spot — they may send a new offer if it is available. Will declining remove us from the waitlist? Not automatically. Many centers keep you on the waitlist for other spots. Ask your center if you are unsure. I declined by mistake Contact the center immediately. They may be able to send a new offer if the spot is still open. Related articles - In the app: Home - How to accept an enrollment offer - Understand your waitlist status
WaitlistHow to add another child to the waitlist
Summary Each child needs their own waitlist application at a center. You can add siblings in one session or later after your first child is already on the waitlist. Use the same parent email for every child so they appear together on Home. Before you start - Sign in with the same email you used for your first application. - Have the center’s waitlist link ready (from their website or email). - If the center charges a waitlist fee, payment is per child on Payment Information — each child appears on its own line. If there is no fee, you submit on Enrollment Information with Submit Application instead. Add a sibling during your first application 1. Open the center’s waitlist link and sign in. 2. Select Begin Application and complete Parent Information once. 3. On Child Information, fill in your first child’s details. 4. Select Add Another Child and enter the sibling’s details. 5. On Enrollment Information, complete Preferences for each child — Desired Start Date, Desired Schedule, and Priority Status questions for that child. 6. On Payment Information, review the total. Each child appears on its own line; amounts depend on your center's settings (waitlist fee, priority answers, or discounts). Select Submit Payment when ready — or Submit Application on Enrollment Information if your center does not charge a fee. You can also add only one child first and return later (see below). Add a second child after your first application You have two ways to start: From Home 1. Sign in and open Home. 2. Select Add Child (top of the page). 3. If you applied at more than one center, pick the center for this sibling. 4. Kiddo opens that center’s application at Child Information with your existing children listed. 5. Select Add Another Child, enter the sibling’s details, then complete Enrollment Information (Preferences for each child) and Payment Information. From the center’s waitlist link 1. Open the same waitlist link you used before and sign in with the same email. 2. If you already have an application at that center, Kiddo opens the form directly (you may not see Begin Application again). 3. On Child Information, your existing children appear. Select Add Another Child. 4. Complete Enrollment Information and Payment Information for the new sibling (if required), then select Submit Payment or Submit Application. What you'll see in the app Use these as a visual guide while you follow the steps above. Your center's priority questions and fees may look different. Home → Add Child Add Child button on Home Child Information — Add Another Child Child Information with your first child and Add Another Child link Add Another Child when a sibling is already on the form Enrollment Information — Preferences for each child Preferences for each child on Enrollment Information Payment Information — one line per child Payment Information with a separate line per child What happens next - Home shows your center with status for each child. - The center sees separate applications on their waitlist, linked as siblings when they share your family account. - Offers are per child — accept or decline each one separately. - If you leave before submitting, the new sibling may show as Incomplete until you finish — see Finish an incomplete waitlist application. Common questions Do siblings share one waitlist position? No. Each child has their own application and offer path. The center’s priority rules may help siblings when a spot opens. Do I pay the waitlist fee again? Payment is per child. On Payment Information, each child is listed separately — for example, one line may show Fee Waived and another may show an amount to pay. Whether a fee applies depends on your center's settings: their waitlist fee, the Priority Status answers you select for that child (such as another enrolled sibling or a full deposit waiver), and any promo code. Confirm the total before you select Submit Payment — or Submit Application if there is no payment step. Ask the center if you are unsure. Can each child have a different schedule or start date? Yes. Each child has a Preferences for [child name] section with its own Desired Start Date and Desired Schedule. I used a different email for my second child — can I combine them? Contact the center. They can help under one family account. Applying with one email from the start is easiest. My center added my sibling for me — do I still need to do anything? If staff submitted the application, you are done unless the center asks for more information. If they only started an application, sign in and finish any Incomplete steps from Home → Add Child or the waitlist link. Related articles - In the app: Home → Add Child · center waitlist link - How to join a center's waitlist - Understand your waitlist status - Finish an incomplete waitlist application
WaitlistFinish an incomplete waitlist application
Summary Incomplete means you started a waitlist application at a center but have not submitted it yet. You are not fully on the waitlist until you finish the form and submit. Kiddo may email you reminders — finish the form when you can so the center can keep your application active. Before you start - Sign in at app.joinkiddo.com with the email you used when you started. - Have the center’s waitlist link (from their website or email), or use Home → Add Child to return to the application. How you know an application is incomplete On Home, the center card may show Incomplete for that child. That usually means you saved progress through part of the form — often after you entered Enrollment Information (start date, schedule, or program preferences) — but did not reach the final submit step. If you only filled in parent or child details and closed the browser, you might not see Incomplete yet. Open the waitlist link again, or select Add Child on Home, and continue where you left off. How to finish and submit You can pick up where you left off from Home or the center’s waitlist link. From Home 1. Sign in and open Home. 2. Select Add Child at the top of the page. 3. If you applied at more than one center, pick the center for this application. 4. Kiddo opens that center’s waitlist form with your saved information. 5. Complete any remaining steps: - Parent Information - Child Information - Enrollment Information (Preferences for each child) - Payment Information (if the center charges a waitlist fee for this child) 6. Select Submit Payment when the total is correct, or Submit Application on Enrollment Information if your center does not charge a fee. When the application is complete, Home should show On Wait List instead of Incomplete. From the center’s waitlist link 1. Sign in to Kiddo. 2. Open the center’s waitlist link from their website or email. 3. Complete any remaining steps (same as above), then select Submit Payment or Submit Application. If you already applied for another child at the same center, Kiddo may open the form directly and list your existing children. Finish enrollment and payment for the child who is Incomplete. What you'll see on Home Add Child button on Home When an application is unfinished, the center card on Home shows Incomplete (not Submitted — date). Home showing Incomplete status on a center card For more screenshots of the form steps, see How to add another child to the waitlist. Reminder emails The center may send up to three reminder emails asking you to finish. Default timing is about 2, 4, and 7 days after you started — your center can change this. Emails come from the center’s name (sent through Kiddo) and include a link back to your application. Check spam if you do not see them. These reminders are for unfinished applications. They are different from emails about a waitlist fee after you already submitted — see Pay a waitlist or enrollment fee. What happens if you do not finish If you do not submit after the reminders run their course, the center may no longer keep that application on their active waitlist. You might not receive a separate email when that happens. Home may still show a waitlist-related label even when you are not actively in line — see Understand your waitlist status. When in doubt, contact the center to ask whether you should reapply. The 7-day completion window Centers care about when you submit, not just when you start. Reminder emails often mention keeping your original application date for waitlist priority. If too much time passes before you submit, you may need to start fresh when you return. Your place in line is generally based on your submission date, not the day you first opened the form. Incomplete vs payment still owed What you see What it usually means What to do Incomplete Form not submitted yet Finish all steps and submit On Wait List with Pending or Overdue payment Application submitted; fee not paid Pay from Home or the link in your email Common questions Am I on the waitlist while it says Incomplete? Not fully. The center can see that you started, but you are not in the same position as families who completed and submitted. I thought I finished — why does it still say Incomplete? You may have stopped before the final submit step, or before payment if a fee is required. Select Add Child on Home or open the waitlist link again and look for any step still open. Can I save and come back later? Yes. Use Save & Exit on the form if you need to pause. Return through Home → Add Child or the waitlist link while you still have time to submit. Save and Exit on the waitlist form Does waiting to submit affect waitlist priority? Often yes — many centers use your submission date for priority. Finish when you can; the reminder emails explain the timing your center uses. The center said they no longer have our application — can we reapply? Yes. Use the center’s waitlist link again or ask them to resend it. See How to join a center's waitlist. Related articles - In the app: Home → Add Child (status Incomplete) · center waitlist link - Understand your waitlist status - How to join a center's waitlist - How to add another child to the waitlist - Pay a waitlist or enrollment fee