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Summary
Kiddo and your center send important email — sign-in links, offers, tour confirmations, and payment requests. If nothing arrives, work through these checks before assuming an account problem.
Before you start
- Know which email you used on the waitlist application.
- Check the same inbox on phone and computer (sync can delay).
Steps
1. Check spam, promotions, and filters
Search for messages from your center's name or Kiddo. Add the sender to your contacts so future mail is not filtered.
2. Confirm the email on your application
Sign in at app.joinkiddo.com and verify Home shows the center you expect. If you applied with a typo, contact the center to update your email.
3. Request a new sign-in link
On the Parents login tab, enter your email and request a fresh verification code — see Sign in with email (verification code). Codes expire after a short time; old codes will not work.
4. Wait a few minutes
Email can lag during busy periods. Wait 5–10 minutes before requesting duplicate links (too many requests can temporarily slow delivery).
5. Contact the center
If offers or document requests never arrive but Home shows the task, the center can resend from their side or confirm which email they have on file.
Two kinds of email
| From | Examples |
|---|---|
| Kiddo (platform) | Sign-in link, account security |
| Your center (via Kiddo) | Waitlist confirmation, offers, tours, documents |
Both should arrive at the email on your guardian profile. Centers cannot send to an address you never provided.
Common questions
I get Kiddo sign-in mail but not center offers
Offers send to the email on your waitlist application. Confirm with the center that your address matches and ask them to Resend Offer Email if an offer is active on Home.
Can I switch to SMS?
Some centers enable SMS for select messages. Email is still used for many actions. Update notification preferences when the center provides them.
Should I create a second Kiddo account?
Use one email per family. Multiple accounts split your applications. Merge by contacting the center if you signed up twice by mistake.
Related articles
- In the app: app.joinkiddo.com → Parents
- Sign in with email (verification code)
- Understand your waitlist status