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Summary
Quick answers about joining a waitlist, checking status on Home, responding to offers, paying fees, and signing in to Kiddo.
Sign-in and account access
I did not get the sign-in email
Check spam and promotions folders. Wait a few minutes, then select Resend on Check Your Email, or start again from app.joinkiddo.com (Parents tab). Use the same email your center has on file — a typo or different address will not match your application. See Sign in with email (verification code).
The verification code says it is invalid or expired
Codes expire after a short time for security. Select Resend on Check Your Email for a fresh code, or start again from the login page. Use the newest email if you received more than one.
Kiddo says it cannot find my account
You may need to finish applying on your center's waitlist link first, or you may be using a different email than the one on your application. Contact the center if you are unsure which email they have.
Can I use Google sign-in?
If your center invited you with Google, you may see Continue with Google on the login page. Otherwise use your email link.
Waitlist and status on Home
I do not have a waitlist link — can I still apply?
You need the link your center shares (website, email, or flyer) or an invite from the center. Contact them directly if you cannot find it.
What does On Wait List mean?
On Wait List (two words) means your application is submitted and active. You are waiting for a spot or next step from the center — a tour, continued-interest check, or an offer.
On Waitlist (one word) can appear as a fallback when the center updated your application internally — it does not always mean you are still in line. See Understand your waitlist status.
Can I be on waitlists at multiple centers?
Yes. Home shows a separate card per center. Each center manages its own waitlist and offers independently.
I closed the browser before finishing my application
Sign in again with the same email and return to your center's waitlist link. Kiddo saves progress when you are signed in.
Why did my status change without an offer?
Centers sometimes update applications after tours, continued-interest checks, or internal reviews. Check email for details, or contact the center directly.
Offers and deadlines
How long do I have to respond to an offer?
Each offer shows a deadline on Home and in your email. Accept or decline before that date — after it passes, the offer may expire and the spot can go to another family.
I missed the deadline — can I still accept?
The offer may already be expired in Kiddo. Email the center — they decide whether a new offer is available if a spot is still open.
Can two guardians respond to the same offer?
Any guardian on the family account can accept or decline while the offer is active. Only one response counts — the first completed action applies.
What if I accept by mistake?
Contact the center right away. They can help from their side; do not assume the spot is still open if you need to reverse your answer.
What happens after I accept?
Your status updates to Offer Accepted. The center may ask for enrollment documents or fees next — watch Home and your email. See How to accept an enrollment offer.
Payments
Why can't I pay the waitlist fee?
Your center may not have finished payment setup, or there may be a card error. Try a different card, confirm billing details, or contact the center. See Pay a waitlist or enrollment fee.
Is my card information stored in Kiddo?
Payments run through Stripe. Kiddo does not store your full card number.
I paid but Home still shows Pending
Wait a few minutes and refresh. If it still shows Pending or Overdue after about 15 minutes, contact the center with the time you paid.
Are waitlist fees refundable?
When your center charges a waitlist fee, the form states it is non-refundable. Other fees follow the center's policy — ask them if you are unsure.